We have provided some information below to answer questions often asked by our customers, and we hope you will find this useful. If, however, you have any further questions, please just call our helpful Customer Service team on 015394 46298 or email us at firstname.lastname@example.org.
Delivery is charged at £3.99 per order up to a total order value (excluding delivery costs but inclusive of vat) of £49.99. On orders above £50, delivery is free within the United Kingdom, although extra delivery charges may be payable for Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
All orders will be dispatched within 2 working days by courier or Royal Mail.
Yes, we can deliver first class or by other special delivery if required, please contact our customer service team at email@example.com or telephone 015394 46298.
Yes, we are delighted to deliver products to overseas customers. Delivery to European countries is available for £9.99 and to the rest of the world for £15.99. However please contact our customer service team at firstname.lastname@example.org or telephone 015394 46298 prior to ordering to check postal rates to your region.
In the unlikely event of you not being satisfied with your purchase, please contact our customer service team at email@example.com or telephone 015394 46298.
There are two Love the Lakes stores, one is in Ash Street, Bowness on Windermere and one is in St John’s Street in Keswick, both in the heart of the English Lake District.
We are open every day from 10am until 6pm.
Yes, no problem. Please contact our customer service team at firstname.lastname@example.org or telephone 015394 46298.
If you have placed an order online but would like to add additional items this might be possible providing your order hasn’t already been processed for dispatch. Please contact our customer service team at email@example.com or telephone 015394 46298 with your existing order number and we will be able to look into this for you. If your order has not yet been processed, and the additional item(s) is in stock we can take payment for this and add it to your order. If your order has already been processed ready for dispatch we would need to ask you to place a separate order.
Unfortunately we are unable to reserve items for customers. If an item is showing as temporarily out of stock please contact our customer service team at firstname.lastname@example.org or call 015394 46298 and they will be able to give you further information on when we might have the item back in stock.
Our fulfillment department are fully trained to the highest standard and we always ensure that plenty of packaging is used to avoid breakages and protect the products. Unfortunately there may be a very rare occasion when an item is damaged or broken upon receipt. If you receive an item that is not satisfactory please contact our customer service team at email@example.com or call 015394 46298 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to avoid the item having to be sent back to us.
Yes we do! Before adding an item to your basket you will see a small box where you can select to have an item gift wrapped at a cost of £2.95. The item will be beautifully wrapped with appropriate wrapping paper. If you would like to add a personal message to the recipient of the gift please write this in the ‘Giftwrap Message’ section at the checkout point and a handwritten gift tag with the message will be attached to the gift.
Some of our tableware/mugs do come boxed but only where specified online. As with all items dispatched by our fulfilment team, our mugs will be well protected using tissue paper and bubble wrap to avoid breakages.
Please contact firstname.lastname@example.org or call 015394 46298 for all wholesale enquiries.
If you would like to purchase a large quantity of a particular item of stock this is almost always possible with only a small delay. Please contact our customer service team on 015394 46298 or email email@example.com to discuss the items that you require. We will then find out as quickly as possible if we can fulfill the order and how long it might take.